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Carer Help Centre
FAQs & Answers from the Kynd Team
I'm interested - tell me more about Kynd?
Can I signup as a Carer / Support Worker?
Are you an agency or traditional provider?
Safety & Trust
How does Kynd help ensure safety & trust?
What if an emergency occurs during a Visit?
I have a Police Record. Can I still join Kynd?
I live in ______. Am I able to apply now?
I don’t have a Car right now. Can I apply?
I’ve applied... what are the next steps?
What is an ABN? Where do I get an ABN?
What are Kynd's "Minimum Requirements"?
How do I get a National Police Certificate?
Do I need a Blue Card to help people <18?
What Qualifications will I need to possess?
Should I start doing Courses / Certificates?
What's included in our insurance cover?
What does our Kynd insurance not cover?
Do I need to pay extra for this insurance?
Am I covered to administer medications?
How can I learn more about insurance?
Am I covered to provide driving services?
Am I insured to drive a Member’s vehicle?
What about accidents outside of visits?
How It Works
How can I download and get the App setup?
Why can't I update some Profile Information?
What are 'Meet & Greets'? How does it work?
How do I 'Accept or Decline' Visit Requests?
How do I 'Change' or 'Cancel' a booked Visit?
Can I still work with my Agency / Employer?
Do I need a uniform and name badges?
Why do your ask for my address location?
How does Kynd keep our information safe?
Am I able to have a Private (Hidden) Profile?
How are my details shared on the platform?
Why do you ask for my vehicle information?
Rates & Pays
How will I get paid for my services?
What should I charge as my Hourly Rate?
Could I negotiate my rate with Members?
Are the initial Meet & Greets unpaid visits?
What is Kynd's cancellation agreement?
What if Member's ask to pay me directly?
How can I request 'extra time' payments?
What is the fee / commission with Kynd?
View all articles in “Rates & Pays”
Can I require minimum hours for visits?
Will I have to drive my own car / vehicle?
What if I'm not able to provide a service?
What type of services can I offer people?
I'm moving areas. Can I stay with Kynd?
How can I help to promote my services?
Can I 'BYO' and introduce a Member?